Consolidation of payment
So - I'm now realizing that the auto-renewal blurb was part of the payment consolidation contract. None of the emails talked about the auto renew. When I asked what the penalty was - I thought I was asking if anytime in the three year period - I had no idea they had included the auto-renew because it was never mentioned in the email - only appeared on the contract.
But never received and update when the one server was changed. And August 2024 it was cancelled no contract then either.
No email renewal info in 2021 either.
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from 10/4.2018:
Jamie,
Thank you for taking my call. I wanted to thank you for your business and loyalty for over 5 years. I am also very thrilled our services are working great. We are currently running a end of year promotion that could potentially save you up to 15/20 percent of your current bill with a term, potential savings over 1.5k yearly. If this is something that interests you please let me know and I will send a quote. I also want to take a moment and introduce myself as a new Customer Success rep here with SingleHop. Please do not hesitate to reach out to me with any questions or concerns.
Current Billing: $819.50
With Term:
12 months $738.00
24 months $697.00
36 months $656.00
Kalvin Aldana
My response:
This sounds interesting. Can you explain what penalties there are if cancelling a server prior to the end of the term? Is payment still monthly - or is prepayment for the full term?
Thanks,
Jamie
!0/5 response:
Thank you for replying. The penalty for canceling before the term ends is a payout of the remaining time left on the contract. Payment will be monthly, it looks like you are getting 2 invoices. We can either combine to one invoice or continue to bill 2 invoices with the discounts. There is no catch or gimmicks other than saving you money. There will be no changes to your current configurations and if you need to upgrade in the future you will can do that as well. If you will like to see an official quote please let me know and I will send out.
Thanks,
Kalvin Aldana