Pro-server issues and new server info

Started having server issues in January - several support tickets.  2 main tickets documenting server slow and server glitches.

Jamie, thanks again for the chat today. Sounds like we’ll work to get this new server up and running very quickly since your current server is giving you trouble.

Here’s what we discussed:

  • server.wwstf3.com is creating unnecessary downtime issues and needs to be upgraded ASAP.
    • Server will need to go to AlmaLinux since CentOS is EOL this year.
    • HorizonIQ cannot do migrations, however we can provide info for 3rd party company who can assist.
    • Contract will be 13 months so as to allow for credit to be applied for initial migration month.
  • Jamie has existing quote from Ernest from 2023, but Josh is updating due to expiration. Providing slightly better pricing as well for new quote.
  • Josh to be Jamie’s new point of contact at HorizonIQ.

Next Steps:

  • Josh has submitted new quote for approval and will send both pdf copy and Docusign to Jamie.
    • Once Docusign is executed, Josh will book the order into the system and create the setup ticket for the new server.
  • Jamie to review server config with his admins to see if they can perform the migration.

Thank you again, Jamie. I look forward to working with you going forward 😊

SSO_MaplewoodOnline_Quote60190_2-6-2024.pdf

At this point - I realized that some major updating would need to be done and Inap could not handle the migration:

Josh sent this:

 If you like, I can do a warm intro to their Founder, Gerald Dodson, so you can discuss what the migration and costs would look like.

--------------------------

After calling this guy - the costs were going to be in the $2,000-$5,000 range. 

At this point I was really done with this company and didn't want to enter any new contract.


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3/26 from Josh

Good afternoon, Jamie, hope you’re doing well.

Is this migration still something that is on your radar, or has this taken a backseat to other items? As a reminder, the CentOS End of Life is coming in June, so I want to make sure you have enough time to get things moved, and not be faced with any security risks from an out of date OS.

Happy to jump on a call tomorrow or early next week to discuss things and reconvene if you’re available. Let me know 😊

From 4/16

Looping in @Nicole Wolfgram to assist.

Jamie,

Josh is no longer with HIQ and Nicole will be able to assist you here. thanks!

Kind regards,

Marisa Cañez

Vice President of Globa


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I requested a cancellation of this server on 12/27/24 - I thought it was earlier.  Contract renewed in October 2024.


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