It has been a couple months and I have not heard back from you in response to my last emails. So, this will be my last note – hopefully, you can appreciate my professional persistence.
I’m unsure if you’re no longer interested or just been extremely busy, but at this point, I have to leave the ball in your court.
If I am wrong and your own timing just hasn’t let you get back with me OR you went in another direction, please let me know.
From: Jamie Ross <jamie@maplewoodonline.com> Sent: Tuesday, August 22, 2023 2:34 PM To: Ernest Ricks <ericks@inap.com> Cc: Joshua Pyles <jpyles@inap.com> Subject: Re: [External] Re: Maplewood Online LLC | INAP Account Update
Ernest - thanks for following up. My developers have been completely slacking and I need to get them back in line before I can proceed with anything. 😎
Thanks,
Jamie
On 8/22/2023 12:43 PM, Ernest Ricks wrote:
Hi Jamie!
Hope you’re doing well. Is there any way we can help clarify anything for you and your team? Please let us know if you have any questions regarding the proposal.
From: Ernest Ricks Sent: Thursday, July 13, 2023 4:05 PM To: Jamie Ross <jamie@maplewoodonline.com> Cc: Joshua Pyles <jpyles@inap.com> Subject: RE: [External] Re: Maplewood Online LLC | INAP Account Update
No problem Jamie! I can follow up at a later date if you like. Otherwise let me know if you find a price you like out there. We are willing to compete on price.
From: Ernest Ricks Sent: Tuesday, June 20, 2023 4:35 PM To: Jamie Ross <jamie@maplewoodonline.com> Cc: Joshua Pyles <jpyles@inap.com> Subject: RE: [External] Re: Maplewood Online LLC | INAP Account Update
Hi Jamie,
I understand that this is taking longer than you expected. I am forwarding the config to the business unit for a new quote that I hope to have for you by the end of the day or tomorrow morning at the latest.
From: Jamie Ross <jamie@maplewoodonline.com> Sent: Monday, June 19, 2023 8:18 PM To: Ernest Ricks <ericks@inap.com> Cc: Joshua Pyles <jpyles@inap.com> Subject: Re: [External] Re: Maplewood Online LLC | INAP Account Update
I think this would work - I replied on the 13th in regards to this.
Jamie
On 6/13/2023 5:04 PM, Ernest Ricks wrote:
Hi Jamie,
Apologies for the delay. We performed an in-depth survey of your storage to determine the proper how to right-size the SSD solution. What we are proposing is pair of 960 GB SSDs in RAID1 for the DB and the rest can go on a pair of 4 TB SATA drives in also in RAID1. Will that configuration work for you?
From: Jamie Ross Sent: Wednesday, June 7, 2023 10:50 AM To: Ernest Ricks Cc: Joshua Pyles Subject: Re: [External] Re: Maplewood Online LLC | INAP Account Update
Ernest - can you give me a quote for a new server using solid state drives. My current configuration will be trickier to move the database to a new drive. In the end it may be easier syncing to a new machine.
From: Jamie Ross Sent: Saturday, June 3, 2023 1:05 AM To: Ernest Ricks Cc: Joshua Pyles Subject: [External] Re: Maplewood Online LLC | INAP Account Update
sure - I'm fairly open during the week - afternoons are the best.
Jamie
On 5/23/2023 11:57 AM, Ernest Ricks wrote:
Hi Jamie,
Following up here as I noticed we have not had a regular check-in or business review in quite some time. Is this something we can sync-up on and discuss this week or next?
Let me know what your schedule looks like and I’ll be happy to assist.
As your new account manager, I wanted to drop a quick note to introduce myself. I'm here to address any issues, help facilitate upgrades, or help with contract/renewal questions regarding your account. Please feel free to reach out for anything at all.
I was reviewing your account today and noticed you have not had a regular check-in or business review in quite some time. Is this something we can sync-up on and discuss next week?
Let me know what your schedule looks like and I’ll be happy to assist.
Talks from April through October 2023:
On 10/19/2023 10:24 AM, Ernest Ricks wrote:
Hi Jamie,
It has been a couple months and I have not heard back from you in response to my last emails. So, this will be my last note – hopefully, you can appreciate my professional persistence.
I’m unsure if you’re no longer interested or just been extremely busy, but at this point, I have to leave the ball in your court.
If I am wrong and your own timing just hasn’t let you get back with me OR you went in another direction, please let me know.
Thanks!
Ernest Ricks
Account Manager – Mid-Market
O. 404.302.9736
E. ericks@inap.com
From: Ernest Ricks
Sent: Monday, September 25, 2023 3:32 PM
To: Jamie Ross
Cc: Joshua Pyles
Subject: RE: [External] Re: Maplewood Online LLC | INAP Account Update
Hi Jamie,
Do you think you’ll be ready for that migration this month or next?
Ernest Ricks
Account Manager – Mid-Market
O. 404.302.9736
E. ericks@inap.com
From: Ernest Ricks
Sent: Tuesday, September 12, 2023 1:46 PM
To: Jamie Ross <jamie@maplewoodonline.com>
Cc: Joshua Pyles <jpyles@inap.com>
Subject: RE: [External] Re: Maplewood Online LLC | INAP Account Update
Hi Jamie,
How are things going? Do you think you will be able to start the project this month?
Ernest Ricks
Account Manager – Mid-Market
O. 404.302.9736
E. ericks@inap.com
From: Ernest Ricks
Sent: Tuesday, August 22, 2023 4:53 PM
To: Jamie Ross <jamie@maplewoodonline.com>
Cc: Joshua Pyles <jpyles@inap.com>
Subject: RE: [External] Re: Maplewood Online LLC | INAP Account Update
Hi Jamie,
That’s no problem. Let me know if you need anything.
Ernest Ricks
Account Manager – Mid-Market
O. 404.302.9736
E. ericks@inap.com
From: Jamie Ross <jamie@maplewoodonline.com>
Sent: Tuesday, August 22, 2023 2:34 PM
To: Ernest Ricks <ericks@inap.com>
Cc: Joshua Pyles <jpyles@inap.com>
Subject: Re: [External] Re: Maplewood Online LLC | INAP Account Update
Ernest - thanks for following up. My developers have been completely slacking and I need to get them back in line before I can proceed with anything. 😎
Thanks,
Jamie
On 8/22/2023 12:43 PM, Ernest Ricks wrote:
Hi Jamie!
Hope you’re doing well. Is there any way we can help clarify anything for you and your team? Please let us know if you have any questions regarding the proposal.
Thanks,
Ernest Ricks
Account Manager – Mid-Market
O. 404.302.9736
E. ericks@inap.com
From: Ernest Ricks
Sent: Friday, August 11, 2023 2:15 PM
To: 'Jamie Ross'
Cc: Joshua Pyles
Subject: RE: [External] Re: Maplewood Online LLC | INAP Account Update
Hi Jamie,
Do you have any updates from your research? As aforementioned, we are willing to compete on price.
Ernest Ricks
Account Manager – Mid-Market
O. 404.302.9736
E. ericks@inap.com
From: Ernest Ricks
Sent: Thursday, July 13, 2023 4:05 PM
To: Jamie Ross <jamie@maplewoodonline.com>
Cc: Joshua Pyles <jpyles@inap.com>
Subject: RE: [External] Re: Maplewood Online LLC | INAP Account Update
No problem Jamie! I can follow up at a later date if you like. Otherwise let me know if you find a price you like out there. We are willing to compete on price.
Ernest Ricks
Account Manager – Mid-Market
O. 404.302.9736
E. ericks@inap.com
From: Jamie Ross <jamie@maplewoodonline.com>
Sent: Thursday, July 13, 2023 12:16 PM
To: Ernest Ricks <ericks@inap.com>
Cc: Joshua Pyles <jpyles@inap.com>
Subject: Re: [External] Re: Maplewood Online LLC | INAP Account Update
Sorry for the delay - my developers haven't been too responsive in figuring out a plan.
Also, the bankruptcy filing has me a bit concerned as well. I'm sure it will be fine - or you may be acquired - as you did with Singlehop.
I also need to shop around a little as well. The platform isn't generating the $ I was hoping at this point.
Thanks,
Jamie
On 7/11/2023 12:29 PM, Ernest Ricks wrote:
Hi Jaime,
Just following up. Do you have any feedback? Would you be ready to move forward with the quote as it is?
Ernest Ricks
Account Manager – Mid-Market
O. 404.302.9736
E. ericks@inap.com
From: Ernest Ricks
Sent: Wednesday, July 5, 2023 10:02 PM
To: 'Jamie Ross'
Cc: Joshua Pyles
Subject: RE: [External] Re: Maplewood Online LLC | INAP Account Update
Hi Jamie,
Have you had a chance to go over the quote?
Please let me know if you have any questions/concerns.
Thanks
Ernest Ricks
Account Manager – Mid-Market
O. 404.302.9736
E. ericks@inap.com
From: Ernest Ricks
Sent: Wednesday, June 21, 2023 9:30 AM
To: Jamie Ross <jamie@maplewoodonline.com>
Cc: Joshua Pyles <jpyles@inap.com>
Subject: RE: [External] Re: Maplewood Online LLC | INAP Account Update
Good Morning Jamie,
Here is the quote attached. If it looks good to you, I will send an executable version via Docusign.
Please let me know if you have any questions.
Thank you,
Ernest Ricks
Account Manager – Mid-Market
O. 404.302.9736
E. ericks@inap.com
From: Ernest Ricks
Sent: Tuesday, June 20, 2023 4:35 PM
To: Jamie Ross <jamie@maplewoodonline.com>
Cc: Joshua Pyles <jpyles@inap.com>
Subject: RE: [External] Re: Maplewood Online LLC | INAP Account Update
Hi Jamie,
I understand that this is taking longer than you expected. I am forwarding the config to the business unit for a new quote that I hope to have for you by the end of the day or tomorrow morning at the latest.
Ernest Ricks
Account Manager – Mid-Market
O. 404.302.9736
E. ericks@inap.com
From: Jamie Ross <jamie@maplewoodonline.com>
Sent: Monday, June 19, 2023 8:18 PM
To: Ernest Ricks <ericks@inap.com>
Cc: Joshua Pyles <jpyles@inap.com>
Subject: Re: [External] Re: Maplewood Online LLC | INAP Account Update
I think this would work - I replied on the 13th in regards to this.
Jamie
On 6/13/2023 5:04 PM, Ernest Ricks wrote:
Hi Jamie,
Apologies for the delay. We performed an in-depth survey of your storage to determine the proper how to right-size the SSD solution. What we are proposing is pair of 960 GB SSDs in RAID1 for the DB and the rest can go on a pair of 4 TB SATA drives in also in RAID1. Will that configuration work for you?
Ernest Ricks
Account Manager – Mid-Market
O. 404.302.9736
E. ericks@inap.com
From: Jamie Ross
Sent: Sunday, June 11, 2023 11:25 PM
To: Ernest Ricks
Cc: Joshua Pyles
Subject: Re: [External] Re: Maplewood Online LLC | INAP Account Update
Any update on this?
Thanks,
Jamie
On 6/7/2023 11:50 AM, Jamie Ross wrote:
I think 1 year - but if you can provide what the 3 years plan would be - that would be great also - what would the cancellation policy be?
On 6/7/2023 11:44 AM, Ernest Ricks wrote:
Hi Jamie,
That would be no problem. We will work on a quote. Do you have a preferred length of term? We can do 1, 2, or 3 year terms.
Ernest Ricks
Account Manager – Mid-Market
O. 404.302.9736
E. ericks@inap.com
From: Jamie Ross
Sent: Wednesday, June 7, 2023 10:50 AM
To: Ernest Ricks
Cc: Joshua Pyles
Subject: Re: [External] Re: Maplewood Online LLC | INAP Account Update
Ernest - can you give me a quote for a new server using solid state drives. My current configuration will be trickier to move the database to a new drive. In the end it may be easier syncing to a new machine.
On 6/5/2023 1:25 PM, Ernest Ricks wrote:
Sounds good! I’ll send a MS Teams invite.
Ernest Ricks
Account Manager – Mid-Market
O. 404.302.9736
E. ericks@inap.com
From: Jamie Ross
Sent: Monday, June 5, 2023 12:53 PM
To: Ernest Ricks
Cc: Joshua Pyles
Subject: Re: [External] Re: Maplewood Online LLC | INAP Account Update
Tuesday at 2 would be good.
Thanks,
Jamie
(973) 868-0163
On 6/5/2023 11:56 AM, Ernest Ricks wrote:
Hi Jamie,
I can do Tuesday or Wednesday at 1, 2 or 3 PM EST. Would any of those work for you?
Ernest Ricks
Account Manager – Mid-Market
O. 404.302.9736
E. ericks@inap.com
From: Jamie Ross
Sent: Saturday, June 3, 2023 1:05 AM
To: Ernest Ricks
Cc: Joshua Pyles
Subject: [External] Re: Maplewood Online LLC | INAP Account Update
sure - I'm fairly open during the week - afternoons are the best.
Jamie
On 5/23/2023 11:57 AM, Ernest Ricks wrote:
Hi Jamie,
Following up here as I noticed we have not had a regular check-in or business review in quite some time. Is this something we can sync-up on and discuss this week or next?
Let me know what your schedule looks like and I’ll be happy to assist.
Thanks,
Ernest Ricks
Account Manager – Mid-Market
C. 404.302.9736
E. ericks@inap.com
From: Ernest Ricks
Sent: Wednesday, April 12, 2023 5:59 PM
To: jamie@maplewoodonline.com
Cc: Joshua Pyles
Subject: Maplewood Online LLC | INAP Account Update
Hi Jamie,
As your new account manager, I wanted to drop a quick note to introduce myself. I'm here to address any issues, help facilitate upgrades, or help with contract/renewal questions regarding your account. Please feel free to reach out for anything at all.
I was reviewing your account today and noticed you have not had a regular check-in or business review in quite some time. Is this something we can sync-up on and discuss next week?
Let me know what your schedule looks like and I’ll be happy to assist.
Thanks,
Ernest Ricks
Account Manager – Mid-Market
P. 404.302.9740
E. ericks@inap.com